Voicelessness and Emotional Survival > Voicelessness and Emotional Survival Message Board
Anything
Meh:
Hiya Hops, Nope I didn't see that one.
Last movie I saw in the theater was finding Dory.
Watched the series of Johnathan Strange and Mr. Norrell, had started to read the book long ago and gave up, can say this is an instance when I think the tv series was better than the book.
Was listening to Maeve Binchy's life story on youtube as I was going to try and not look at my computer screen, my eyes are fried. Am still reading her book A Week In Winter. It's been quite a long time I have been trying to get through it, I like the story very much, generally I only read it while riding the bus on the weekends into the city.
Made a pair of earrings at work for myself, made a pair for my co-worker who sits next to me and then gave a pair to an older friend there. :)
My younger co-worker I think she was worried about getting a gift, the older co-worker loved them.
The weekends where I work can be sort of slow sometimes. Not always sometimes it's swamped. Actually having something to do with my hands while I talk to customers makes me seem more patient when in reality I am simply not as intensely focused on identify and solving their problem. Oddly customers seem to be more content when I am slightly preoccupied while listening to them. I guess there is such a thing as being too active.
Meh:
Wrote a rant about incorrigible customers and accidentally deleted it, probably for the best. If only I could say to them "do you think this is my dream job?"
Hopalong:
I totally get it why customers are eased, just as you are, by your hands being occupied/creating. It's you reconnecting to something human, which computer/phone-based all-day work just ain't. I'm sure it comes through and makes you less tense when you speak to them. Apparently hand work has real, researched benefits on mood and cognition.
"The Fundamentals of Caregiving" streams on Netflix...
Hugs
Hops
Meh:
Just a dumb rant.
Today I had a stupid customer lashing out at me because someone used her card fraudulently. She blabbed about her assumption that we don't require the pin code to be entered but actually we do require it, didn't get the chance to tell her that but what would be the point of saying anything? What is the point of me having a conversation with someone that doesn't let me speak? So she complained and complained as if I set up a system that doesn't require validations. I didn't set it up, it does require validations.
She eventually started complaining about the prices on our website even though she wasn't ordering anything from us. Unless she did make the order and pretended it was fraud who knows. She wanted me to give her too much information about the "recipient" who usually doesn't even know what is going on and isn't involved. I refused as I wasn't going to help her misguided attempt at pretending to be a detective.
Can you imagine someone uses your address for a fraud order, intercepts it and then the person at the address gets contacted by a crazy lady and the police and gets accused of committing fraud when their address was randomly picked.
I mean I can explain things to people but I can't force them to understand.
Then there was the guy who insinuated I was drunk and then he pointed out that I wasn't laughing at his dumb jokes. Oh yeah and he wanted to make sure I knew that he was rich.
Then there was another dumb customer who was complaining that a competitor had a lower price but she couldn't show me where she was finding this information, she became snotty and I was also snotty and giving attitude back at her so she quickly ended the conversation mumbling some crap about if we want her business blah blah blah, actually lady if you want something just Fing pay for it. Do I really have to help people that are snapping at me?
I'm really tired of being nice to people that are demanding, rude, impatient and irrational and sometimes they are outright lying to us. Actually I am tired of being afraid to be blunt when they are getting out of control.
I get tired and bored of my job. At the end of writing all of this I notice that this job does damper my spirits a little, it's hard to talk to complaining unhappy people all day. I can honestly say that most of them I don't like. It makes me want to shut myself in my home and not go out where other people exist. It makes me want to complain.
Whooo empathy burn out.
There was one guy yesterday who thanked me because he said I helped him do something he had been trying to do for 3 days but you know what he was nice, patient, and clear.
Meh:
Just a dumb rant.
Today I had a stupid customer lashing out at me because someone used her card fraudulently. She blabbed about her assumption that we don't require the pin code to be entered but actually we do require it, didn't get the chance to tell her that but what would be the point of saying anything? What is the point of me having a conversation with someone that doesn't let me speak? So she complained and complained as if I set up a system that doesn't require validations. I didn't set it up, it does require validations.
She eventually started complaining about the prices on our website even though she wasn't ordering anything from us. Unless she did make the order and pretended it was fraud who knows. She wanted me to give her too much information about the "recipient" who usually doesn't even know what is going on and isn't involved. I refused as I wasn't going to help her misguided attempt at pretending to be a detective.
Can you imagine someone uses your address for a fraud order, intercepts it and then the person at the address gets contacted by a crazy lady and the police and gets accused of committing fraud when their address was randomly picked.
I mean I can explain things to people but I can't force them to understand.
Then there was the guy who insinuated I was drunk and then he pointed out that I wasn't laughing at his dumb jokes. Oh yeah and he wanted to make sure I knew that he was rich.
Then there was another dumb customer who was complaining that a competitor had a lower price but she couldn't show me where she was finding this information, she became snotty and I was also snotty and giving attitude back at her so she quickly ended the conversation mumbling some crap about if we want her business blah blah blah, actually lady if you want something just Fing pay for it. Do I really have to help people that are snapping at me?
I'm really tired of being nice to people that are demanding, rude, impatient and irrational and sometimes they are outright lying to us. Actually I am tired of being afraid to be blunt when they are getting out of control.
I get tired and bored of my job. At the end of writing all of this I notice that this job does damper my spirits a little, it's hard to talk to complaining unhappy people all day. I can honestly say that most of them I don't like. It makes me want to shut myself in my home and not go out where other people exist. It makes me want to complain.
Whooo empathy burn out.
There was one guy yesterday who thanked me because he said I helped him do something he had been trying to do for 3 days but you know what he was nice, patient, and clear.
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