Just a dumb rant.

Today I had a stupid customer lashing out at me because someone used her card fraudulently. She blabbed about her assumption that we don't require the pin code to be entered but actually we do require it, didn't get the chance to tell her that but what would be the point of saying anything? What is the point of me having a conversation with someone that doesn't let me speak? So she complained and complained as if I set up a system that doesn't require validations. I didn't set it up, it does require validations.
She eventually started complaining about the prices on our website even though she wasn't ordering anything from us. Unless she did make the order and pretended it was fraud who knows. She wanted me to give her too much information about the "recipient" who usually doesn't even know what is going on and isn't involved. I refused as I wasn't going to help her misguided attempt at pretending to be a detective.
Can you imagine someone uses your address for a fraud order, intercepts it and then the person at the address gets contacted by a crazy lady and the police and gets accused of committing fraud when their address was randomly picked.
I mean I can explain things to people but I can't force them to understand.
Then there was the guy who insinuated I was drunk and then he pointed out that I wasn't laughing at his dumb jokes. Oh yeah and he wanted to make sure I knew that he was rich.
Then there was another dumb customer who was complaining that a competitor had a lower price but she couldn't show me where she was finding this information, she became snotty and I was also snotty and giving attitude back at her so she quickly ended the conversation mumbling some crap about if we want her business blah blah blah, actually lady if you want something just Fing pay for it. Do I really have to help people that are snapping at me?
I'm really tired of being nice to people that are demanding, rude, impatient and irrational and sometimes they are outright lying to us. Actually I am tired of being afraid to be blunt when they are getting out of control.
I get tired and bored of my job. At the end of writing all of this I notice that this job does damper my spirits a little, it's hard to talk to complaining unhappy people all day. I can honestly say that most of them I don't like. It makes me want to shut myself in my home and not go out where other people exist. It makes me want to complain.
Whooo empathy burn out.
There was one guy yesterday who thanked me because he said I helped him do something he had been trying to do for 3 days but you know what he was nice, patient, and clear.