Oh yes... I think we all learn communication styles from our environment. Or not learn, as the case may be! I know I have a tendency to "adapt" to other's communication styles for the goal of "fitting in". Unfortunately, that's become totally scripted for me and contributes to continuation of self-sabotage...
I've been wanting to suggest a book on communication that provides the necessary "how-tos" that I know I lack because of the non-existence of proper modeling at home. Lately, I've become painfully aware that I need to work on my communication skills... that's it's absolutely essential for the transition that I'm going through. It's focus is on the workplace - but I found it really easy to apply the techniques to personal communication, too.
Title: crucial conversations - Tools for talking when stakes are high (no, no caps for "crucial conversations")
Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
The book deals with topics that we're familiar with... techniques for managing emotions in a fluid, spontanteous situation and actually saying what we really want to say, instead of reacting (perhaps from a triggered emotion/scripted situational role). There are even tips for deciding what we really want to say. This book has helped me learn to see (at least looking back at; still working on bringing this to the present moment) signs of when a "head game", conflict or crucial conversation is about to start. Not all crucial conversations are head-games... but that is sort of what I got suckered into lately. AGAIN...
Table of Contents:
What's Crucial Conversation (and who cares?)
Mastering Crucial Conversations (The power of dialogue)
Start with Heart (Focus on what you really want)
Learn to Look (Notice when safety is at risk)
Make it Safe (How to make it safe to talk about almost anything)
Master My Stories (How to stay in Dialogue when you're angry, scared or hurt) [Boy, did I really need this chapter!!]
"STATE" my Path (How to speak persuasively, not abrasively)
Explore Others' Paths
Move to Action
Putting it all together
Yeah, but (Advice for Tough Cases)
Change your life (how to turn ideas into habits)
... in other words, adopting this way of understanding communication, practicing this, for better communication - avoiding voiceless repetitions of our old FOO scripts, etc.
One thing I learned after I bought the book, studied it, had my AHA moment and applied it to my problem-situation... is that I didn't know how to tell when a signal is given, for when a crucial conversation is beginning - and then I saw where it was. It was people not dealing with facts of the situation and deciding what to do - but instead - jumping to blame SOMEONE.
Anyway, I'm finding the book really useful for changing my way of speaking in high-stakes or emotionally charged situations. Just wanted to pass it on....