Feeling VERY annoyed at the doctor's office staff. Going to the doctor is NOT fun but I know I have to go anyway because of all the health issues that I'm dealing with. Three months ago, the doctor told me he wanted to see me in November for a complete physical. I wasn't thrilled with the idea but I knew that it is what is best for me. I went to the front desk, told them what the doctor wanted to do, three months from that last appointment, and the office staff person looked in their computer and wrote: "November 26th at 2:10 PM" on the receipt they gave me.
Fast forward to yesterday, November 26th...I drive all the way to the doctor's office, trying to psych myself to prepare for what is involved with a complete physical, park the car in the office parking lot and walk toward the building I normally go into. I spied a note, tacked on the door, to go to the building next door. (HUH?!?!?!?) I peered into the windows and saw that the office was all dark! I walk over to the building next door and tell the office staff person that I'm there for my doctor's appointment with Dr. So-n-So. She responds, without looking at the computer: "Oh no! Your appointment is supposed to be for TOMORROW (Saturday)!" (indicating that I needed to go to a different geographic location on the other side of town). I informed her that I was told that my appointment was November 26th in THIS office with Dr. So-n-So. She responds, "Well, Dr. So-n-So is not here today!" (I'm thinking, "Oh sh*t! Here we go AGAIN with the office staff screwing up my appointment and attempting to send me to a different location like they did the LAST time across town!) I informed her, again, that my appointment was NOT on a Saturday! She FINALLY checks her computer and informs me, "Oh, there's NO APPOINTMENT FOR YOU AT ALL!" (I was REALLY DISGUSTED by this point when I realized that the office staff COMPLETELY screwed up!
) She asked me if I wanted to schedule my next doctor's appointment and I told her I prefer to wait until AFTER the holidays because of all the craziness and stupidity! I walked out!!!!
I HATE having my time and gas wasted, along with having my nerves plucked, by careless office staff people. This is the SECOND time my doctor's appointment was screwed because someone was careless with the appointment book!
Years before, a (now former) staff person REFUSED to permit me to speak with my doctor after a trip to the Emergency Room, which resulted in my having to be admitted to the hospital with complications. Later, during a late afternoon office appointment, (the LAST appointment of the day before starting her hospital rounds), the doctor started to yell at me for not calling her sooner. I told her that I HAD CALLED but the ding-dong answering the phone WOULD NOT PUT ME THROUGH!!!! (At that moment, the ding-dong in question sauntered in with a fistful of phone messages, tossed them on a chair, then sauntered out of the room.) I retrieved the pile of paper and handed them over to my doctor and said I can wait while she glances through them. The doctor was horrified to discover that one of the phone messages was from a HEART patient who had called FIRST THING THAT VERY MORNING regarding his medical condition!!!! The LAZY ding-dong couldn't be bothered to relay the message!!!! I pointed out to my doctor that I strongly suspect, based on what we were both seeing at that moment, that when I called after my trip to the Emergency Room, not only did this ding-dong REFUSE to put my phone call through to the doctor, either (a) she couldn't be bothered to write down the phone message or (b) she waited until AFTER the doctor left the office for hospital rounds to throw a pile of messages onto a chair, then disposed of those messages the next morning before the doctor arrived because the ding-dong deemed the messages OLD. Either way, the result was that the doctor was NOT receiving emergency messages in a timely manner which was putting the entire office in legal jeopardy. I pointed out that all it's going to take is for one of her patients to die and that patient's family to file either a malpractice and/or a wrongful death lawsuit against the doctor and/or the doctor's medical practice and because this ding-dong is acting as her agent, the doctor is legally liable. This lazy ding-dong could cost the doctor her livelihood! By my next doctor's appointment, the lazy ding-dong was GONE!
Now I'm dealing with a new batch of bozo's!!!!!
UGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Bones
