Voicelessness and Emotional Survival > Voicelessness and Emotional Survival Message Board
My brother and just life and stuff
Meh:
Thanks Hops.
Having Salad and Chick soup. Doing laundry yadayadayada.
Looking through on-line dating sites reminds me of when a person clicks through a whole bunch of television channels and still doesn't find something to watch. Kind of a sign that something entirely different has to happen.
Meh:
Was a busy day at work, no "bored time". Some people say they get bored at this job, I have been so busy the past week. I think I should probably go back to sitting next to somebody who jabbers non-stop like I used to because the less work I do the less work there is.
Conversely the more work I do the more work there is.
Not having any progress on the dating site front... oh well.
Got a annual "bonus" at work : $50.00 LOL big whoop.
Today I realized that since my work schedule has been changed on me.. that I will only have a one day weekend :( booooooooooooo and now I have to work on the day I had scheduled a dental appointment.... Boooooooooooo
Sigh.
Meh:
There is a new guy at work kind of quiet, I think he might kind of like me or something IDK, maybe I should try to talk to him. I shall at least pay attention to his name because I have no idea what his name is, I am very tunnel visional. Not even sure what visional means but it sounds okay.
Meh:
Customer ordered something in November. Was out of stock. Finally shipped in Feb.
Cost was aprox. 1,000.oo
Snafu with shipment and transportation caused the product to be shipped back to the warehouse of origin.
It was at the local station meaning ready to be delivered to customer when our transport people cancelled the order.
Instead of us(retailer) calling the customer... the customer got a phone call from the drivers saying it was cancelled.
Our transport department calls shipper(drivers) and cancels. Customer calls us wondering what is going on...I Send a msg to my transportation dept... Can not get a response from my own transport dept and am unauthorized to tell them to deliver to customer. Our transport dept thought for some reason that 2 were accidentally being shipped to customer and that customer already got one. I talked to customer and the customer got NONE. Everything that I can look up tells me only ONE ever shipped, I call driver, they only have one.
Customer waited patiently. Paid for it, had their money held up for months while waiting for it to be back in stock.
I contacted our transport people and a manager 4-5 times because I am lowly and don't have tools to do squat... say we have to get this delivered to customer who still wants it instead of it being turned around back to point of origin. NO RESPONSE from my own company... to MYSELF... yep we can not talk to our own departments.
So I tell a manager where I Work that we have to get a communication to our transport people and give the customer some kind of compensation. He refuses... I get pissed off at him . Customer gets pissed off hangs up on me.
Customer calls back demands to talk to a different manager who then gives customer a credit...to keep the order and wait for us to get our act together. ...
My department lead tells me that it's not about the fastest resolution, it's about "customer service"...... WTF WTF WTF
Customer wants a refund.... we will not give her one because the item is still in transit and my company already paid freight to get it out to her...
NO fault to the customer.. she didn't change her mind after it was shipped SHE WANTED IT. She was reasonable and patient. My company was F;ing incompetent.
____________
Whole bunch of changes were made to our data base/website system...
Our case system for flagging orders isn't working. Instead of a link to a case form coming up.. it links to an email form.
So I told our computer people... this is linking to email instead it should link to a form to start a case..
The response I get from our computer people... "this button doesn't actually allow you to send out emails"
My response... "hmmmm.... but we use cases to track issues" WTF the point is we can't make any new cases BECAUSE THE CASE FORM is not accessible now. Been broken for days.
Was working on a 8,000.oo-10,000.oo sale at the end of my shift...but since I am hourly am required to clock out.. can not stay and finish the quote.
I'm about ready to walk down to the store and buy some beer. berrrrrrrr
Meh:
Just too tired
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