When we hired my aunt we put her through much training. After she was trained we would gently tell her when she made a mistake. Hey, when ringing up a customer you need to not forget to get their phone number.........but but but, I always get a phone number and why are you being so mean and everyone makes mistakes.
You know? Just remember to get the phone number next time............no need to be defensive.................this was not a personal afront...........just reminding you to get a phone number........
Here on the board. When someone calls someone on something I see a whole lot of defensiveness. On the other hand, I also see people calling people on stuff without saying WHO did the stuff - thus Dr. G's rule to identify who you are talking to.
It would be so refreshing to hear someone say, "Hey, did I come across that way? I did not mean to come across that way......let me rephrase what I was trying to say....rather than.................I AM NOW DRAWING A BOUNDARY WITH YOU!!! Or YOU ARE TRYING TO BULLY ME!! OR WHATEVER.........
Guys.......am I coming across as a "know-it-all?" Tell me. I will try to rephrase what I am saying........I can take a direct retort.....I won't get mad. I won't get defensive.
No one in particular just everyone right now............
