Hi Steve,
I'm with Penny. I think Ns know what they're doing in that they are perfectly capable of seeing that one of their targets is reacting with distress, pain, or frustration.
What I think they don't know is that what they are doing has meaning.
It MEANS, to non-Ns, that they are behaving cruelly.
It MEANS, to Ns, imho, only that we are reacting in ____ ways. They observe it, they are often quite capable of seeing that we have reacted in response to what they did...
But our pain or fury has no weight that registers within them. It's not a compelling consequence, our distress. It is a consequence...but it has no emotional or moral weight that would drive them to change. Our reaction is something to observe, to endure, and possibly make a superficial or temporary response to ... but it is not anything that has weight, that would spur them to change.
It is simply unecessary for them to change. That's part of their disorder.
Non-Ns, who hurt someone very badly, and more to the point, UNFAIRLY? Once that dawned on us, we'd likely feel a wave of genuine guilt. If we could, we would apologize or make some sincere gesture in order to express our real regret. (When an N apologizes, it kind of feels like someone is reciting a phrase in Swahili off their Berlitz tape.)
So even if they do know what they're doing, and I believe most Ns do, that does not lead to change, because they simply don't feel the impulse to. It's just not in their wiring. It's not WITHOLDING anything from us, it (deep compassion, the kind of conscience plus empathy that would trigger change in how they treat us) is ABSENT. It is simply not there.
That's why they are known to be so immutable.
Hops