I think you could contact them EVERY week...but maybe email is less direct than calling.
Or perhaps going in, once a week, to patiently ask for help and sit there for an hour (even in the waiting room). Eventually (drip, drip), someone should try to move you along because your presence would be a reminder that there's a service needed, and here's the person...
As to NWombdonor -- she is GONE. Out of your life.
Let's let her walk out of your head now.
Take her old ghostly mean ranting off to some cornfield where she can't intimidate anyone.
Who do you think you are?
You think you're someone in need of respectful treatment and simple public services (for which you've been paying taxes all your life).
It's quite all right. It does not touch your human dignity, Bones.
Love,
Hops