Hi Bones,
I don't think it's logical to assume she is "an N", necessarily...
But I think the way you describe how responsibly and appropriately you would have responded to this situation were you in her shoes...is wonderful. You are describing adult, appropriate, effective, mature standards for performing that job.
I wish she'd had them. It has huge consequences for you and for others in similar situations.
I think some people, especially in demanding service public sector jobs...just get burned out. So exhausted from the insanely elaborate demands of the bureaucracy -- and the barriers the bureaucracy places between them and their beginning desires to do good, be competent, make a difference... that those balanced, mature, effective and efficient approaches are defeated nearly out of the gate. And some, like in any job, may not be as smart or dedicated as others. Some who start with solid ideals get twisted by the eternal frustration that the dense fields of paperwork and all that present such huge obstacles to actually helping. They may be co-opted and begin to identify with the bureaucracy itself, rather than the higher purpose of the organization.
Don't give up, Bones...keep advocating for your dreams. And don't take it personally.
If I could advise one thing, it'd be to try to approach these bureaucracy gatekeepers by always starting by verbally, and genuinely (with practice, it gets natural) stating something to them about an underlying positive. Sounds hokey, but I find that things go better when I pause, get centered, and start a conversation by saying something like, "I really appreciate the work that you're doing and I imagine your workload is just overwhelming. Thank you for helping me. I sincerely appreciate it." ... or ... "I'm sorry to ask you to explain this over again, but I find I need to get each step really clear. Is it okay if I say back to you, the sequence of what steps I need to take next? Then you can clarify anything I might be missing."
In the middle of a conversation like that I'll pause and touch on my "seeing them" as people again -- saying something like, "I really appreciate your patience." Over time those kinds of responses become habits that seem to make things work better. Not magic and not a panacea but it sure makes things feel better. THAT much I can control...my own demeanor, what I convey.
It's not magic and it's not manipulation...but from gov't workers to nursing home staff, I've found a difference.
Also, in your shoes, I'd never hesitate to calmly mention the Asperger's (even if they have that on paper) and explain briefly how that may mean a little awkwardness in communication. I don't know which sort of description would be handiest but whatever would help them NOT respond with annoyance, but with more understanding.
"I have Aspergers and that means you may notice my responses are a little _____ , and I hope you'll know I'm listening. I though that might help to mention." Or something like that that feels comfortable to you.
(Somebody in this system will be able to do a good job working with you and you DESERVE to find him or her and don't don't don't give up! Those golden gems or wonderful calm folks who know how to hang in and keep finding a way to thread through the barriers to the help you need, they're in there, too.)
Those are probably overwritten (my major) but I hope helpful. Keep what is and junk the rest!
love to you, Bones...
Hops