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Sick father etc.

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Meh:
Thanks PR,

Yes, I think grief counseling might be a good thing for me. I asked my brother for my father's address and when his next medical appointment is but my brother isn't emailing that information to me even though all he does all day is sit around he's on disability.


~~When I try to open a word document the whole computer freezes. So I restored it to a previous date (not sure what this is called). That only removed the new virus software. So I need to get rid of the old virus software now and reinstall the new virus software. Anyways I thought I would try to reset the whole thing to "factory settings".  I get an error message when I try to uninstall the old software says "finish the install in progress" but the install in progress won't finish because of the old software.

I'm not sure if I have explained it well.  :)
I'm sort of tired.

sKePTiKal:
Well, Boat... thanks for describing what you tried, so well! Sounds like you're really tired (and maybe frustrated too?) Here's what I know...

once you've gone so far as to reset to the factory defaults, you're probably going to need the original operating system CDs. Some companies will call these system restore disks. IF you don't have these, all is not lost as far as getting the computer up & running again. But it's not something I can help you with. You'll need to contact the company's tech support division - online, phone - and get their assistance. You may have to send them the laptop, in some cases. [Tech support is getting lots better than it used to be in my experience. I used to avoid them like the plague; and even got myself in the same situation you're in recently with my Kindle. Could've saved myself a ton of agony, if I'd called tech support sooner.]

OR, if you know someone who's heavily into computers, they may be able to help you out with the operating system. There is kinda an underground network of people who "know people"... and a lot of tech people do favors for people. Just be sure the person you're trusting with the machine is really as skilled as advertised.

Your files, however are another story. Factory default is the fresh out-of-the-box version of your computer and all your personalization and customizations have been wiped out. Hopefully, you have a jump (thumb) drive or CD backup of your important files that you can copy back, once you're back in business. Additionally, you'll need to re-install all applications.

Not much help, was I? I'm sorry.   :(   Resetting the defaults is kind of a point of no return, and I was hoping you'd not gone that far yet. If it's any comfort, that's exactly what I did to my Kindle... it's a logical step when you've tried everything else, right? Taking your computer back in time is called a system restore. It was the right thing to try, too. And then, you probably should've walked away from it and done something else for awhile; come back refreshed to go on from there. You would've avoided what I call the tech-death-spiral; it's what happens when each problem-solving possibility only adds more layers of complexity to the problem, more choices and the human involved gets more & more desperate and upset - and we know we make questionable decisions in that state, right? I know this spiral well, having been there enough times myself.

For the original problem - with Word - I'd have suggested uninstalling it and then re-installing it. Just Word; nothing else. I've seen this application just "puke" for no real reason (that's tech jargon)... and this is the fastest, easiest and least complicated and least harmful thing to try, to clear the problem, first. It works about 90% of the time.

Arrrgggh! I really wish I could've come up with the solution for you. Sounds like you need a bright spot about now, and having your 'puter working is like a lifeline for some of us, I know. I'll keep my fingers crossed that a fix is forthcoming, in short order, for you. At least, I KNOW your computer can be fixed easily, it's just a matter of access to the disks... unlike our FOOs. Hang in there, hon...

Meh:
Yeah! That's what I'm afraid of. The lap top was given to me, I didn't purchase it so I don't know if there are CDs needed..and if there are well, I don't have them. There is no more warranty so I can't call them.

C'EST LA VIE!!!!

Yeah, the tech death spiral HAAA! Ha!


Phoenix: (((((Thank you)))))

Well I was told that this lap-top it's an Lenovo has everything permanently installed on it in a protected part of the machine and there are no disks to reinstall stuff or something like that...

sKePTiKal:
AH! There is a god of computers, after all!    ;)   

A local geeky sort, may be able to help. Our Uni-provided laptops were set up like that, also. It was a sort of fail-safe. Perhaps the system files are stored under another drive letter... or a partition - which is many times hidden from the avg. user... then all you'd have to do is point the computer to look for the files there.

Lenovos also had a lot of helpful techie stuff accessible right from the desktop; info & tips and links to more techical specs/how-tos than the average mortal ever needs. I'll bet - from another computer - you could access that kind of stuff and maybe even live tech support or a troubleshooting discussion from their website.

Hopalong:
Hi Boat,

Would it help you to have a quiet visit to your father, without brother or anyone else knowing you're dropping by?

Just so it won't haint you later?

Or if it's better for you to keep that door closed, then I vote you feel good and confident that it's okay for you to decide that, too.

Supportively, no matter which way you go...

Hops

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