Lupita;
While you work on being more assertive of your own needs, here are some phrases to use. For me, they've been the catalyst to being more assertive: it helps to have tools when you're need to build something.
In response to an outrageous request, from Judith Martin, aka Miss Manners, the phrase that changed my life:
"I wish I could help you, but I'm afraid I can't"
"Why can't you?"
"I'm afraid it's impossible."
"But why not?" (note that the other person is WAY out of bounds by asking again)
"I'm sorry, but I can't help you."
NEVER add in some little helper like "Maybe another time" or you'll get "well when?"
The keys: polite words, an unequivocal refusal, NO EXCUSES, repeat, repeat, repeat
When someone tries to manipulate you. You want to say no, but you feel sooo guilty about it: From Susan Forward: Emotional Blackmail
"I'll think about it."
"I need an answer now!"
"I'm sorry, but I'll have to think about it."
"When will you let me know?"
"When I've thought about it. I don't know how long that will take."
The keys: no commitment, no embroidering on the basic statement, REPEAT
If someone asks you to make ANY major decision, whether you want to say yes or not:
"I'll have to talk to my manager/check my schedule/discuss it with my attorney/think about it. When do you need an answer?"
When someone violates your boundaries with a nosy question: (From Dear Abby)
"Why do you want to know?"
<some bad reason>
"Oh. Do you have the papers for me to take to our manager? (or other legitimate question)"
When someone says something invasive or insulting (or is just wasting your time): Look them straight in the eye and say:
"Is there something I can help you with?"
"No, I just wanted to...."
"Ok, then thanks for stopping by, but I have to..." (followed by walking away, shutting the door, turning away, hanging up the phone)
When a stranger is getting ready to waste your time, interrupt with:
"Thanks but I'm not interested. Good bye." (followed by walking away, shutting the door, hanging up the phone)
When a stranger pretends to be an acquaintance, usually on the phone (note...nothing substitutes for
www.donotcall.gov, and caller ID is a close second)
"Hi! How are you?"
"Fine. What is this about?"
I hope one or more of these is useful
Chris2