This morning, when Mega-National Bank opened, I went in to close my checking account since I had moved everything over to a new financial institution. At first they challenged me about WHY I had made this decision and I reiterated the numerous fees that they had dinged me with along with screwing up one of my deposits, (that I had done in person), to which it took me TWO MONTHS to straighten out, and NEVER got an apology about it. Imagine my annoyance when the bank rep (1) denied that they had EVER charged me ANY fees EVER and (2) proceeded to discount, minimize, and ignore my concerns while bragging how GREAT their bank is! (I thought to myself: "My God! This is like talking to a Narcissist except this is a financial institution behaving like a Narcissist!!!
)
I interrupted the bank rep and stated, firmly, that I KNOW WHAT FEES THEY HIT ME WITH, that the debit card fee was the FINAL STRAW for me and that he is completely missing the point about WHY I'm pulling my money out of their financial institution. The last statement I said was: "The most important thing you all should consider is the trust of the customer. Once you violate that trust, you DON'T GET IT BACK! YOU VIOLATED MY TRUST AND I AM GONE AFTER NEARLY FIFTY YEARS OF DEALING WITH Y'ALL!"
They stated that they were "sorry to lose me". Yeah.....Right!
Too little, too late!
Bones
