I'm just complaining here.
Un-related to prior post. I feel wound-up. Restless. Tired. Been putting off self-care. I feel pissed off about my job. I've noticed that there is such a high turnover rate that I am now one of the more senior reps though there really are not any perks to being one.
They are moving me to a new location and we will be all just kind of crammed and packed in like sardines. Its not enough personal space for me. I already just feel irritated and beechy about it. I still feel extremely disposable. Also today I felt plain old unhappy. Maybe I will try to not talk to any of my co-workers at all, just shut up, be unhappy, unfriendly and stick to myself. They wanted us to get all of our stuff ready so it could be moved.
I left everything exactly as it is because they will no doubt screw it up anyhow and I see no reason to make it easy for them.
I was training new people today and I pretty much feel like I am training my replacements. I have to be nice but I really don't want to train them, there is not much motivation on my part only that there is an onslaught of customer complaints every time we have a bunch of new hires and then I have to hear and deal with the complaints. Its a paycheck.
How to get myself to a happy place. Hummmm.....
It seems like my new boss is almost pushing me towards a review so I get a raise. The thing is I almost don't want one because I wish they would realize there is more to job satisfaction than money. I think they are just looking for somebody to dump on. IDK
I feel somewhat voiceless in my job. I spend so much time there, it can be emotionally draining and I have no power over the most basic things. I feel like I'm a nobody there.
Most of my jobs have generally been about the same. I don't have a career. I'm just kind of a lame employee at a big employer. Literally I am just a check that they cut an expense to them.
In theory we are now told that we are catering and wooing and focusing on "high end" customers that are more discerning and expect better customer service, personalized service and crap like that. Specialty expensive products. Yada yada.
Our office looks slightly gross. The carpet hasn't been cleaned once in all the time I've been there, its covered in stains. The chairs we sit in are really cheap and uncomfortable. There is also a lot of broken supplies and furniture floating around that they won't dispose of and won't replace. The meeting rooms where they invite outside guests to are very nice though. I really do feel kind of like the third class citizens in the bottom of Titanic. Of course if I say anything about it. Well I can't say anything about it.
I did complain yesterday though. I had to train someone yesterday and she had a headset that was taped up and broken and she said it was bringing on a migraine. So I complained about that. The company makes enough money that it could stand to make things a little bit nicer for us. I don't understand why they don't.
Some guy from upper management like the vice president of the company came and put a dumb mouse pad on every person's desk few days ago. The mouse pads have a dumb slogan about customer service. My mouse works better without the stupid thing. I said to him "wow, I've never seen you over here before".. because he walked up from behind me and I wasn't expecting to see him at my desk. He seemed to take the comment as an offensive attack and he said in kind of a weird way "I'm over here all the time". A lie.
They have a dislike of us that is unsaid but palpable. They hate their employees. If you hate employees then why hire them? I swear they would have slaves if it wasn't illegal.
Why are businesses so deeply into brainwashing. I hate it. It's almost like a freaking cult.
I'm just complaining for the sake of complaining. Its the stuff I think inside my head while I am at work.
I've been thinking about starting to call in sick when I'm not sick. Just to get some time off whenever I feel like I want it.
The last time I asked for time off the manager who controls that stuff didn't bother to get back to me about it so I just canceled my days off and worked.
Since they won't even reply to my time off requests I think calling in sick is really quite satisfactory from my perspective because I can do it on a whim.
I'm thinking that perhaps I might get the flu. Why not.
Since I'm kind of just on a thing here. I am going to add that MANY CUSTOMERS ARE TERRIBLE AT DESCRIBING WHAT THEIR PROBLEM IS. MANY CUSTOMERS ARE RUDE TO ME AS A HUMAN BEING. MANY OF THEM ARE ALSO EXTREMELY IMPATIENT. TWO MINUTES IS TOO LONG. They haven't even clearly explained what the problem is in the span of two minutes and they are already fed up with talking to me. Some of them rudely refuse to continue talking to me and demand to talk to a manager, fine so I let them talk to somebody else and that person TELLS them the same thing I have been telling them.
I even had a customer today send me an email stating that WE or I ??? Have been lying to her. She has been demanding and demanding about something that we have TOLD HER FROM the very start we can only give her estimated time frames for this thing. Now she says we are lying. How can we be lying when she refuses to acknowledge that we have told her over and over and over and over... we do our best but we don't have control over everything hence the reason why we give ESTIMATES AND FREQUENT UPDATES. Its called doing the best we can based on uncontrollable circumstances. I swear sometimes I just want to F'ing tell them how terrible they are. I want to tell her. NO B WORD YOU ARE THE LYING HAG B WORD from HELL.
Sigh. I am really sick of people. I don't care about them. I don't like them. I want to tell them to shove it and then retrieve it.
I DON'T WANT TO HELP PEOPLE ANYMORE.
I almost want to read one of these articles to them verbatim about customer service rep burnout and turnover rate. It's like its just a conveyor belt of employees coming and going.
I also really dont give an Efff about looking for another job. One would think I would be motivated but who wants to start all over again a hundred times? I've had plenty of jobs, most jobs are burnout jobs aren't they? I like to learn something and then know what I am doing. What is the point of starting over again?
The company I work for has an employment page. On the page they say that they compensate for some kind of educational stuff. The thing is I don't know anybody that I work with who is a customer service rep ever take advantage of that so called perk. I don't think its legitimately even available to us. Its just BS. I hate to ask my manager about it because my new manager is just sort of a dweeb and I rather get along with him than put him on the hot seat. Thing is he would probably just shrug and say he doesn't know anything about it.
Lots of jobs say there is a perk like this but they never really say much about actually using it. Its not for reps it's for management or something.
I just want to like say something honest in one of our dumb team meetings. It would not put my manager in a comfortable position though.
I think about this stuff too much. Really this is mainly just me being pissed off about having to be at a different desk. Yes sitting at a dark, cramped cubicle possibly next to people I don't like is enough make me feel like Effing freaking out. I guess its just the straw on the camels back.
There is one new guy at my job that is kind of skeezy. Trying to interject himself into conversations that I'm having. I will have no choice but to be a total beech if I have to sit next to this guy.
I have a co-worker that is also pretty miserable at her job there. She is also a super sweet person lol... maybe I should try to meet up with her outside of work. Maybe we can just have a beech fest. Maybe we need a beccch fest. IDK
